Service Excellence Representative

Job Description:

This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.

Posting Specifics

• Benefits Eligible: Yes
• Shift Details: Monday - Friday 1:30pm to 8pm
• Additional Details: Shift differentials given for evenings, nights and weekends

Job Description Summary

Be the first warm welcome and the final friendly goodbye for patients, families, and visitors at Saint Joseph Hospital. As a Welcome Desk Service Excellence Liaison, you help set the tone for the hospital experience by greeting each person with genuine warmth, a positive attitude, and attentive service. You will proactively offer assistance, provide directions and escorts when needed, celebrate special moments such as welcoming new parents, and send patients on their way with kind wishes for their recovery. We are looking for someone who is approachable, professional, well-presented, and attentive to verbal and nonverbal cues—someone who can recognize when a person may need extra reassurance or assistance and respond with patience, compassion, and respect. Above all, this role is about helping every person feel welcome, at ease, and cared for from the moment they arrive until the moment they leave.

Job Description Scope

The Service Excellence Liaison serves as a central resource for patients, families, visitors, physicians, volunteers, and caregivers throughout the hospital, supporting a welcoming, coordinated, and responsive healthcare experience. The role extends beyond traditional front-desk responsibilities by coordinating patient arrivals and workflows, facilitating communication among clinical and non-clinical teams, and providing ongoing support to patients and families during surgical and procedural visits.

The position also supports hospital operations through coordination of patient and visitor amenities. Working across multiple service locations and departments, the Welcome Desk Service Excellence Liaison exercises independent judgment, strong communication, organization, and problem-solving skills to address patient and visitor needs, strengthen the overall experience, and support efficient hospital operations all through excellent personal warm welcomes and friendly goodbyes.

Minimum Qualifications
- High School Diploma or equivalent

- Minimum of two (2) years of experience in a customer service environment (preferably in a healthcare setting)

- Proficiency with computer and problem solving skills

Preferred Qaulifications
- Prior healthcare experience

- Bilingual proficiency (Spanish or other)

- Familiarity with medical terminology

Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Location:

Saint Joseph Hospital

Work City:

Denver

Work State:

Colorado

Scheduled Weekly Hours:

32

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.  

$19.29 - $23.80

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice.