Senior Surgical Scheduler, Orthopedics

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

Take the next step in your healthcare career while making a meaningful impact on patients, providers, and surgical care coordination!

We are seeking an experienced, organized, and detail-oriented Sr. Surgical Scheduler to join the Department of Orthopedics. In this advanced administrative role, you'll play an important part in coordinating surgical procedures, managing complex provider schedules, and ensuring patients experience a smooth, well-organized journey throughout their orthopedic care.

Working with minimal supervision, you'll bring advanced scheduling expertise, strong problem-solving skills, and a collaborative approach to supporting surgeons, clinical teams, and patients. You'll also serve as a knowledgeable resource for fellow administrative staff while helping maintain efficient daily practice operations.

What You'll Do

- Coordinate surgical procedures and patient appointments, maintaining accurate scheduling records and supporting timely access to orthopedic care.
- Manage complex scheduling needs, including surgical scheduling, provider schedule changes, and schedule blocking.
- Collaborate with surgeons, clinical teams, and administrative colleagues to coordinate schedules, communicate changes, and resolve scheduling challenges.
- Serve as a key point of contact for patients, responding to inquiries, communicating appointment information, and helping navigate scheduling-related concerns.
- Perform advanced administrative functions supporting surgical services, patient coordination, and daily practice operations.
- Process patient billing forms, maintain accurate documentation, and scan records into electronic medical records.
- Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
- Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily administrative activities.
- Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
- Support patient registration, check-in and check-out, and co-payment collection as needed.
- Collaborate with multidisciplinary teams to improve scheduling workflows, support operational efficiency, and maintain a positive patient experience.

 

Qualifications

• High school diploma or equivalent required.
• 3–5 years of office experience required.
• Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of office operations, standards, and administrative procedures.
• Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately escalate complex concerns.
• Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
• Strong organizational, multitasking, and time management skills with the ability to manage complex schedules and competing priorities.
• Ability to work independently, follow established protocols, and provide guidance and support to fellow administrative team members.

 

Additional Job Details (if applicable)

Why Join Our Team?

• Hybrid work arrangement.
• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Opportunity to grow your career in a senior surgical coordination role within the Department of Orthopedics.
• Develop specialized expertise in complex surgical scheduling, provider calendar management, and orthopedic practice operations.
• Build leadership and mentoring skills by providing guidance and support to fellow administrative team members.
• Collaborate with orthopedic surgeons, clinical teams, and administrative colleagues dedicated to delivering exceptional patient care.
• Gain valuable experience supporting specialized surgical services while contributing to efficient scheduling workflows and improved patient access.

You'll play an essential role in coordinating orthopedic surgical care while ensuring patients, surgeons, and clinical teams have the scheduling support they need for a seamless experience. Join a collaborative team where your expertise, attention to detail, and commitment to exceptional patient service make a meaningful impact every day!

 

Remote Type

Hybrid

 

Work Location

32 Fruit Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$19.37 - $27.71/Hourly

 

Grade

4

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.