Radiology Applications Support Specialist

Department:

05500 AMG Lutheran General - Radiology

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

1.0 FTE/40-hours week, Mon - Fri

Pay Range:

$28.55 - $42.85Major Responsibilities:

• Supports the successful implementation, administration, and documentation of new and existing applications and workflow processes.
• Provides end user support to include troubleshooting application issues, providing issue resolution when able, and escalating more complex issues to supervisor and/or information systems as appropriate. Serves as a liaison/technical resource with the department, information services, and system users regarding clinical applications which include EPIC, Radiant, Powerscribe and PACS.
• Acts as a clinical informatics resource on basic to moderately complex performance issues related to the applications. Develops expertise in all core computer applications. Proactively monitors/evaluates the effectiveness of applications and systems. Assesses the adequacy and performance of hardware in clinical settings. Recommends new applications or enhancements based on operational needs.
• Collaborates with leadership to develop system user training/education modules and delivers training on system capabilities/functionalities.
• Delivers physician and basic to advanced user training on system capabilities/functionalities. Evaluates training effectiveness, maintains training curriculum and recommends changes to training curriculum to ensure system optimization.
• Performs basic to moderately complex data analysis to support data requirements and initiatives. Designs queries and documents and maintains basic reports to meet user needs. Anticipates reporting needs, and makes suggestions for value added data.
• Ensures data integrity including reviewing, verifying and processing accurate service charges and audits reports to identify/resolve potential issues, searches for potential system process improvements and recommends/implements changes.
• Identifies and implements industry best practices, quality, service and efficiency initiatives related to clinical applications, operations, and functions.
• Assists in maintaining and monitoring the department's/function's website, user lists, and system security/access.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Associate's Degree in Business or related field.

Experience Required:

• Typically requires 3 years of experience in end user experience functioning as the interface between clinicians and other technical experts, providing operational support for systems, analyzing business and clinical processes, and providing advanced user training/education.

Knowledge, Skills & Abilities Required:

• Knowledge, skills and abilities required to perform this job are typically acquired through a minimum of three years of progressively responsible experience in
• Knowledge of and ability/experience with training on system uses and functionalities.
• Demonstrated analytical skills necessary to make sound recommendations based on data analysis and user needs.
• Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products and experience with large scale automated systems.
• Demonstrated experience and success working with operational and technical customers, vendors, peers, and management and experience building relationships with physicians, nurses, and other clinicians.
• Excellent interpersonal skills with demonstrated ability to partner with customers and guide them through challenging projects.
• Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.

Physical Requirements and Working Conditions:

• Generally exposed to a normal office environment.
• Operates all equipment necessary to perform the job.
• Work environment may contain dust, dirt and noise. May be exposed to mechanical and electrical hazards.
• May be exposed to patient care areas; therefore, personal protective equipment will be worn as necessary.
• Position requires some travel. May be exposed to road and weather hazards.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.