Patient Access Representative - Urgent Care
Saint Luke's Health System
Shoal Creek, NE · posted Oct 19, 2026
What this posting says about education
This posting states no education requirement anywhere in its text. We list it because the job title maps to an occupation the federal government says most people enter without a bachelor’s degree.
The posting
Job Description
This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor. Completes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required.
Able to answer basic registration questions with minimal support.
Demonstrates quality customer service.
Participates in timely efficient workflow.
In Centralized Patient Access:
Achieves quality score for career ladder level I as determined by Patient Access Leadership.
Ability to perform Registration in at least one location.
Consistently scores a minimum of 92% on a customer service review.
Productivity goals met where applicable.
Job Requirements
Applicable Experience:
Less than 1 yearBasic Life Support - American Heart Association or Red CrossJob Details
Full TimeDay (United States of America)Reproduced from Saint Luke's Health System’s own posting, with formatting simplified and links removed. Read it in full on their site before applying.